Understanding The Communication Process In The Workplace

This course aims to develop knowledge and understanding of the communication process in the workplace as required by a practising or potential first line manager.

Overview

Duration

1 Day Classroom Based Training.

Location

CELTEC,

Unit 12A,

M4 Business Park,

Celbridge, Co. Kildare

W23 HCK2

Prior Knowledge

While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers.

Certification

ILM (Institute of Leadership and Management) Certificate

Cost

This course is fully funded to those currently in employment under the Skills To Advance initiative.

Skills to Advance Initiative

This course is only available to those currently in employment and fully funded under the Skills to Advance initiative.

Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff.

Save Your Spot

April 2026

21 April

CELTEC, Celbridge

Module Content

Understand the nature and importance of the communication process in the workplace

Explain the importance of effective communication in the workplace
Describe the stages in the communication cycle
Identify possible barriers to communication in the workplace
Explain how to overcome a potential barrier to communication

Understand the methods of communication

Describe the main methods of written and oral communication in the workplace and their uses
Identify the main advantages and disadvantages of written methods of communication
Identify the main advantages and disadvantages of oral communication
Explain how non-verbal communication can influence the effectiveness of oral communication
Explain the value of feedback in ensuring effective communication

Be able to assess own effectiveness in communication

Assess own performance in a frequently used method of communication
Identify actions to improve own performance in communicating

Indicative Content

The importance of effective communication at work and the effects of poor communication
The stages in communication: sender -encoding – transmission – decoding - receiver
Possible barriers to communication and methods to overcome them
Ways to ensure effective communication in the workplace
Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages
Active listening skills
Significance of non-verbal communication and body language
Techniques of face-to-face and indirect communication, and when each is appropriate
How to use feedback to check effectiveness of communication
How to assess and develop own communication skills through feedback and reflection

Companies That Have Benefited From Training