Understanding Conflict management In The Workplace

Understanding Conflict Management In The Workplace

This course aim to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.

Overview

Duration

Typically 4 to 10+ hours of Online or Classroom Based Training.

The module delivery is tailored to suit the companies needs.

Location

Online via Microsoft Teams/Zoom

location of participating company's

choosing.

Prior Knowledge

While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers.

Certification

ILM (Institute of Leadership and Management) Certificate

Cost

This course is fully funded to those currently in employment under the Skills To Advance initiative.

Skills to Advance Initiative

This course is only available to those currently in employment and fully funded under the Skills to Advance initiative.

Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff.

Save Your Spot

October 2025

2 October 2025

Greystones, Wicklow

October 2025

13 October 2025

Naas, Kildare

Expression of Interest

We currently don't have this course scheduled. If you are interested in undertaking this course or looking for more information, please complete the form below and a member of our Recruitment Team will be in contact:

Module Content

Understand conflict management in the workplace

Identify causes of conflict at work
Describe the stages in the development of conflict
Explain the effects of conflict on individual and team performance at work
Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict

Indicative Content

Part 1:

Possible causes of internal conflict, e.g. personal versus business objectives/values
Causes of interpersonal friction at work, including bullying and harassment
The effects of conflict on performance and the individual at work
Stages in the development of conflict
The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
Ways to create harmony at work and engender a positive atmosphere

Suite of ILM Programmes on offer by KWETB

Companies That Have Benefited From Training