Management Communication

This course aims to develop understanding and ability to communicate effectively, as required by a practising or potential middle manager.

Overview

Duration

Typically 4 to 10+ hours of Online or Classroom Based Training.

The module delivery is tailored to suit the companies needs.

Location

Online via Microsoft Teams/Zoom

location of participating company's

choosing.

Prior Knowledge

While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers.

Certification

ILM (Institute of Leadership and Management) Certificate

Cost

This course is fully funded to those currently in employment under the Skills To Advance initiative.

Skills to Advance Initiative

This course is only available to those currently in employment and fully funded under the Skills to Advance initiative.

Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff.

Expression of Interest

We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment.

Institute of Leadership & Management

Managers

1/12

Module Content

Understand the importance of effective communication in management

Explain the relevance of the communication cycle for effective communication in management .
Explain, with examples, the importance of selecting an appropriate tone, language, and level of formality in management communications
Assess the effectiveness of a range of verbal and written communication methods within your area of the organisation

Be able to develop effective communication skills as a reflective manager

Develop appropriate criteria to evaluate own ability to communicate effectively
Collect and analyse feedback on own verbal and written communication skills
Evaluate own communication skills as a manager, identifying strengths and areas for improvement

Indicative Content

Part 1:

Communication theories, including the communication cycle and overcoming barriers
Different types of communication, including verbal, written, visual and electronic and their relative advantages and disadvantages
Non-verbal communication, such as body language and facial expression
Business language, including tone, style and vocabulary
Need for feedback, and implications of not receiving feedback
Value of the written word and the importance of objectives and the reader(s)
Letters, memos, reports, e-mails or other forms of written communication in use within the organisation
Team meetings, one-to-ones and other forms of verbal communication
Planning for writing, including use of available information and the needs of the recipient
Tone, language, level of formality
Image, structure, layout conventions including “house styles”
Inclusion of statistical/visual materials and appendices in reports

Part 2:

Criteria for evaluating the effectiveness of communication
Collecting and analysing feedback
Techniques for evaluating own strengths and areas for improvement
Personal development planning

Suite of ILM Programmes on offer by KWETB

Companies That Have Benefited From Training