Understanding Performance Management

This course aims to develop knowledge and understanding and be able to manage performance in the workplace as required by a practising or potential first line manager.

Overview

Duration

Typically 4 to 10+ hours of Online or Classroom Based Training.

The module delivery is tailored to suit the companies needs.

Location

Online via Microsoft Teams/Zoom

location of participating company's

choosing.

Prior Knowledge

While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers.

Certification

ILM (Institute of Leadership and Management) Certificate

Cost

This course is fully funded to those currently in employment under the Skills To Advance initiative.

Skills to Advance Initiative

This course is only available to those currently in employment and fully funded under the Skills to Advance initiative.

Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff.

Expression of Interest

We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment.

Institute of Leadership & Management

Managers

1/12

Module Content

Understand the value of assessing performance to meet organisational and individual needs

Describe the value of formal and informal performance assessment in the workplace
Explain the role of the first line manager in performance management

Know how to manage performance of individuals in the team

Identify ways to ensure fair and objective formal assessment
Explain how to set SMART objectives for a team member
Explain how to set performance standards for a team member
Explain how to measure performance against agreed standards

Understand the value of feedback in the workplace

Explain the importance of feedback to improve performance
Describe how to give effective feedback

Know how to manage underperformance in the workplace

Identify potential areas of underperformance in the workplace
Identify causes for failure to meet agreed performance levels
Describe actions to restore performance to acceptable levels

Indicative Content

Part 1:

First line manager’s responsibility for managing team and individual performance and meeting objectives
The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal)
Ways to ensure fair and objective assessment (including objectives and on going monitoring)
Preparations necessary for effective, valid and reliable assessments
Roles and responsibilities of individuals in the performance assessment process
Appropriate assessment records
How to conduct formal appraisals

Part 2:

The relevance of SMART objectives, and how to set them
How to set performance standards
How to measure performance against agreed standards
A range of methods for measuring performance and how to select the ideal one
Techniques for performance monitoring and evaluation
Range of performance improvement methods available to the manager

Part 3:

The importance of feedback to improve performance
Principles for giving effective feedback on performance

Part 4:

Range of performance improvement methods available to the manager (Coaching, training, review of the job role etc)
Causes of poor performance (lack of skills, lack of knowledge, poor motivation, lack of incentives, lack of information etc)

Suite of ILM Programmes on offer by KWETB

Companies That Have Benefited From Training