Solving Problems And Making Decisions

This course aims to examine how to solve problems and make decisions as required by a practising or potential first line manager.

Overview

Duration

1 Day Classroom Based Training.

The module delivery is tailored to suit the companies needs.

Location

CELTEC,

Unit 12A,

M4 Business Park,

Celbridge, Co. Kildare

W23 HCK2

Prior Knowledge

While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers.

Certification

ILM (Institute of Leadership and Management) Certificate

Cost

This course is fully funded to those currently in employment under the Skills To Advance initiative.

Skills to Advance Initiative

This course is only available to those currently in employment and fully funded under the Skills to Advance initiative.

Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff.

Save Your Spot

April 2026

28 April

CELTEC, Celbridge

Module Content

Know how to describe a problem, its nature, scope and impact

Describe a problem, its nature scope and impact

Know how to gather and interpret information to solve a problem

Gather and interpret information to identify possible solutions to a problem
Prepare a summary of the options providing facts and evidence

Know how to evaluate options to make a decision

Apply a simple decision making technique to evaluate options to arrive at the best solution

Know how to plan, monitor and review the implementation and communication of decisions

Plan the implementation and communication of the decision
Describe which monitoring and review techniques could be used to evaluate outcomes

Indicative Content

Part 1:

Ways to recognise, define, investigate and analyse problems
Objective setting in relation to problem
Brainstorming, problem solving and creative thinking techniques

Part 2:

Difference between data and information
How to calculate and use simple averages and basic summary statistics
How to prepare and use grouped data and tables
Interpretation of charts and diagrams
Methods of indexing, referencing and structuring qualitative information

Part 3:

How to evaluate options
The importance of adequate and relevant information for effective decision-making
Identification of what information is relevant to specific decisions
Decision making techniques

Part 4:

The use of simple planning techniques- action plans, Gantt charts
Effective presentation of a case – i.e. providing facts and evidence, not just opinion
Monitoring and review techniques to evaluate outcomes of problem solving activities

Companies That Have Benefited From Training