Summarise the duties and responsibilities of a supervisory manager, to include reference to relevant
policies and services in the chosen vocational or work environment

Evaluate up-to-date industry standards, guidelines and recommended practices that affect the work
environment, to include the purpose and methods of supervision, the staff code of conduct, advantages
and disadvantages of in-house and contract staff, and of membership of professional or trade
associations, trade unions and/or a works committee

Describe the precautions necessary to safeguard information and/or records

Describe key steps required to recruit staff, to include pre-planning, methods to source and screen staff,
use of an application form to shortlist candidates, and the benefits of a chosen approach

Analyse the risks for which adequate insurance cover is recommended

Draft a range of procedures for work-related activities, to include lines of communication with
clients, colleagues and other relevant parties, procedures for maintaining effective standards of
service, criteria for staff recruitment, criteria for supervisory procedures

Devise a system for maintaining work-related records, to include operational records, a work roster
for operational staff, and a maintenance schedule for equipment and vehicles

Prepare a departmental budget, to include details of planned spending under a number of headings and
of contingency spending

Train staff, drawing on up-to-date industry standards in training using appropriate aids and supporting
material, and assessing the suitability of individuals during the training session

Carry out staff evaluations to include achievement of objectives, feedback on performance, identification of opportunities for personal development.