This course aims to develop knowledge and understanding of how to plan and allocate work as required by a practising or potential first line manager. Understanding Performance Management This course aims to develop knowledge and understanding and be able to manage performance in the workplace as required by a practising or potential first line manager. Overview Duration 1 Day Classroom Based Training. The module delivery is tailored to suit the companies needs. Location CELTEC, Unit 12A, M4 Business Park, Celbridge, Co. Kildare W23 HCK2 Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Save Your Spot May 2026 26 May - 15 June CELTEC, Celbridge Module Content Understand the value of assessing performance to meet organisational and individual needs Describe the value of formal and informal performance assessment in the workplace Explain the role of the first line manager in performance management Know how to manage performance of individuals in the team Identify ways to ensure fair and objective formal assessment Explain how to set SMART objectives for a team member Explain how to set performance standards for a team member Explain how to measure performance against agreed standards Understand the value of feedback in the workplace Explain the importance of feedback to improve performance Describe how to give effective feedback Know how to manage underperformance in the workplace Identify potential areas of underperformance in the workplace Identify causes for failure to meet agreed performance levels Describe actions to restore performance to acceptable levels Indicative Content Part 1: First line manager’s responsibility for managing team and individual performance and meeting objectives The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal) Ways to ensure fair and objective assessment (including objectives and on going monitoring) Preparations necessary for effective, valid and reliable assessments Roles and responsibilities of individuals in the performance assessment process Appropriate assessment records How to conduct formal appraisals Part 2: The relevance of SMART objectives, and how to set them How to set performance standards How to measure performance against agreed standards A range of methods for measuring performance and how to select the ideal one Techniques for performance monitoring and evaluation Range of performance improvement methods available to the manager Part 3: The importance of feedback to improve performance Principles for giving effective feedback on performance Part 4: Range of performance improvement methods available to the manager (Coaching, training, review of the job role etc) Causes of poor performance (lack of skills, lack of knowledge, poor motivation, lack of incentives, lack of information etc) Companies That Have Benefited From Training

Information on all courses on offer by the Training Services in KWETB - Robotics, Automation, Environmental Sustainability, Manufacturing, Business, Management and IT. Courses Robotics & Automation Universal Robots (Core) Universal Robots (Advanced) 3D Printing Introduction to 3D Printing Industrial Control Systems Programmable Logic Controllers PLC based Kinematic Systems Deploying Control Strategies from Bang Bang to PID on PLC Systems PLC Based Discrete and Digital Automation PLC Based Analog Automation PLC Based Automation and Human Machine Interfaces PLC Based communications via Modbus PROFINET Communication Protocol and Automation Integration PLC based communication with HART PLC based communication with Profibus DP PLC based automation of industry using Simulation Automation & Control Systems Industrial Pneumatic Systems Process Management Lean Management Yellow Belt Lean Management Green Belt Electrical Engineering Electrical Principles and Troubleshooting Industrial Electrical Safety & Systems Electrical Troubleshooting & Faultfinding Calibration Industrial Instrumentation Calibration Engineering Support Introduction to Asset Management Digitisation Introduction to Technical Writing Applied Technical Writing Engineering Graphics & CAD Design AutoCAD Essentials Autodesk Fusion Essentials SOLIDWORKS Essentials Enviromental Sustainability Environmental Sustainability Awareness Supply Chain Environment Management Environmental Sustainability In The Workplace Sustainability for Beginners (As Gaeilge) Sustainability for Beginners (In English) Sustainability for Beginners (Po Polsku) Sustainability for Beginners (українською мовою) Green Manager for Hospitality Resource Efficiency For A Sustainable Workplace The Circular Economy In The Workplace Sustainable Supply Chain Procurement Lean Practices for Sustainable Business Carbon Emissions for Net Zero Artificial Intelligence (AI) Utilising AI & Machine Learning for Asset Management AI for Beginners Green Transition Domestic Solar Photovoltaic (PV Installer) Business and Management Introduction to Big Red Cloud Accounts Intermediate Big Red Cloud Accounts Advanced Big Red Cloud Accounts Introduction to Big Red Cloud Payroll Advanced Big Red Cloud Payroll Enhanced Big Red Cloud Payroll Understanding Stress Management In The Workplace (ILM Module) Understanding Marketing For Managers (ILM Module) Understanding Negotiation and Networking In the Workplace (ILM Module) Understanding Costs and Budgets In An Organisation (ILM Module) Understanding Conflict Management In The Workplace (ILM Module) Understanding How to Manage Remote Workers (ILM Module) Understanding Recruitment & Selection of New Staff In The Workplace (ILM Module) Planning and Allocating Work (ILM Module) Leading and Motivating A Team Effectively (ILM Module) Understanding How To Lead Effective Meetings (ILM Module) Managing Workplace Projects (ILM Module) Planning Change In The Workplace (ILM Module) Understanding Performance Management (ILM Module) Understanding Leadership (ILM Module) Understanding Innovation and Change In An Organisation (ILM Module) Managing and Implementing Change In The Workplace (ILM Module) Managing Risk In The Workplace (ILM Module) Developing People In The Workplace (ILM Module) Motivating People In The Workplace (ILM Module) Solving Problems And Making Decisions (ILM Module) Understanding Good Practice In Effective Coaching (ILM Module) Manging Equality And Diversity In Own Area (ILM Module) Understanding The communication process In The Workplace (ILM Module) Developing A Culture To Support Innovation and Improvement (ILM Module) Management Communication (ILM Module) Supervisory Management Hospitality Artisan Bread Making Barista Skills (1 Day Course) Barista & Café Skills Pastry, Baking and Desserts Digital Skills (Social Media) Digital Skills For Business Warehousing Forklifting Traineeships Advanced Manufacturing Technician Traineeship Passport To A Career in Advanced Manufacturing Foundation course for the Advanced Manufacturing Technician Traineeship Certificate in Industrial Manufacturing & Maintenance Skills Craft Special Award in Contract Floor Installation Forklifting Forklifting Training and Development Technical Skills Trainer: Elevating Digital Education Training Delivery and Evaluation (Train The Trainer) Training Needs Identification And Design (Train The Trainer) Hairdressing and Barbering Certificate in Barbering National Hairdressing Apprenticeship Apprenticeships Farrier Apprenticeship Accounting Technicians Ireland (ATI) Apprenticeship National Hairdressing Apprenticeship (NHA) Commis Chef Apprenticeship Cybersecurity Apprenticeship

This course aims to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager. Understanding Conflict Management In The Workplace This course aim to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager. Overview Duration 1 Day Classroom Based Training. The module delivery is tailored to suit the companies needs. Location CELTEC, Unit 12A, M4 Business Park, Celbridge, Co. Kildare W23 HCK2 Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Save Your Spot July 2026 1 July 2026 Marine House, Wicklow Module Content Understand conflict management in the workplace Identify causes of conflict at work Describe the stages in the development of conflict Explain the effects of conflict on individual and team performance at work Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict Indicative Content Possible causes of internal conflict, e.g. personal versus business objectives/values Causes of interpersonal friction at work, including bullying and harassment The effects of conflict on performance and the individual at work Stages in the development of conflict The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this Ways to create harmony at work and engender a positive atmosphere Companies That Have Benefited From Training

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