This course aims to develop knowledge and understanding of how to plan and allocate work as required by a practising or potential first line manager. Management Communication This course aims to develop understanding and ability to communicate effectively, as required by a practising or potential middle manager. Overview Duration Typically 4 to 10+ hours of Online or Classroom Based Training. The module delivery is tailored to suit the companies needs. Location Online via Microsoft Teams/Zoom or location of participating company's choosing. Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment. First name* Last name* Email* Phone What course are you interested in?* What company are you representing? Leave blank if it's yourself only who is interested in the programme Why are you interested in doing this programme? Apply Institute of Leadership & Management Managers Managers Managers Managers 1/12 Module Content Understand the importance of effective communication in management Explain the relevance of the communication cycle for effective communication in management . Explain, with examples, the importance of selecting an appropriate tone, language, and level of formality in management communications Assess the effectiveness of a range of verbal and written communication methods within your area of the organisation Be able to develop effective communication skills as a reflective manager Develop appropriate criteria to evaluate own ability to communicate effectively Collect and analyse feedback on own verbal and written communication skills Evaluate own communication skills as a manager, identifying strengths and areas for improvement Indicative Content Part 1: Communication theories, including the communication cycle and overcoming barriers Different types of communication, including verbal, written, visual and electronic and their relative advantages and disadvantages Non-verbal communication, such as body language and facial expression Business language, including tone, style and vocabulary Need for feedback, and implications of not receiving feedback Value of the written word and the importance of objectives and the reader(s) Letters, memos, reports, e-mails or other forms of written communication in use within the organisation Team meetings, one-to-ones and other forms of verbal communication Planning for writing, including use of available information and the needs of the recipient Tone, language, level of formality Image, structure, layout conventions including “house styles” Inclusion of statistical/visual materials and appendices in reports Part 2: Criteria for evaluating the effectiveness of communication Collecting and analysing feedback Techniques for evaluating own strengths and areas for improvement Personal development planning Suite of ILM Programmes on offer by KWETB Companies That Have Benefited From Training

This course aims to enable learners to understand the basics of the management of people of an organisation who work remotely. Understanding How To Manage Remote Workers This course aims to enable learners to understand the basics of the management of people of an organisation who work remotely. Overview Duration Typically 4 to 10+ hours of Online or Classroom Based Training. The module delivery is tailored to suit the companies needs. Location Online via Microsoft Teams/Zoom or location of participating company's choosing. Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment. First name* Last name* Email* Phone What course are you interested in?* What company are you representing? Leave blank if it's yourself only who is interested in the programme Why are you interested in doing this programme? Apply Institute of Leadership & Management Managers Managers Managers Managers 1/12 Module Content Understand the nature of remote working Explain the meaning of remote working List the benefits of remote working for the organisation and the individual List the potential barriers to remote working for the organisation and for the individual Know how to lead a remote working team Explain the role of trust in remote working Describe how to develop trust when managing remote workers Explain the role of communication in remote working Describe how to communicate effectively with remote workers Explain the role and nature of motivation when managing remote workers Describe how to give effective feedback to remote workers Know how to provide support for remote workers Describe how to overcome isolation for remote workers Describe how to ensure health and safety of remote workers Describe how to provide technical support for remote working Indicative Content Part 1: Developments in flexible working practices The business case for remote working - costs and benefits Selecting the right people for remote working – nature of the job role, personal characteristics, availability of technical resources and suitable working environments Part 2: Managing people remotely – communication, trust, motivating, creating a sense of belonging, skills development Developing skills for remote working – time management , planning and prioritising work, problem solving and decision making, IT Part 3: Remote working policy Health and safety in relation to remote working Types of technology and technical available to support remote working Suite of ILM Programmes on offer by KWETB Companies That Have Benefited From Training KWETB's commitment to Environmental Sustainability: Kildare and Wicklow Education and Training Board (KWETB) demonstrates a strong commitment to environmental sustainability through various initiatives and programs aimed at promoting green practices and reducing carbon footprints. 50 Shades Greener Program: KWETB leads the "50 Shades Greener" program, Ireland's first state-funded training initiative designed to 'green' the Hospitality and Tourism industry. This program provides businesses with the knowledge and skills to implement environmental management systems, focusing on energy reduction, waste production, and water conservation. Participating businesses have reported significant cost savings of approximately 30% per annum on energy usage and waste costs. Environmental Sustainability Courses: KWETB offers accredited courses to enhance environmental awareness and sustainable practices in the workplace: QQI Level 4 Environmental Sustainability Awareness: This course aims to increase understanding of environmental sustainability principles among participants. QQI Level 5 Environmental Sustainability in the Workplace: Designed to equip learners with the skills to implement sustainable practices that reduce carbon footprints and save costs in their workplaces. Green Business Programme & Green Manager Programme: KWETB leads the Green Business Programme and Green Manager Programme, which are part of the "50 Shades Greener" initiative. These programs aim to 'green' the Hospitality & Tourism industry and reduce Ireland's carbon footprint. Integration of Sustainability in Education: In collaboration with SOLAS, KWETB has developed online modules for schools to enhance understanding of sustainability and educate students on minimizing their carbon footprints. Strategic Planning: KWETB's Service Plan 2023 outlines its dedication to the green agenda in Further Education and Training (FET) through the development, delivery, and evaluation of sustainability initiatives. The plan emphasizes improving energy performance in schools and education centres, aligning with best practices and guidelines. Through these comprehensive efforts, KWETB actively promotes environmental sustainability, aiming to reduce carbon footprints and foster green practices across various sectors.

KWETB have undertaken a number of innovative projects that provide future skills to industry. These projects are in conjunction and supported by SOLAS. Innovative Though Collaboration The Training Services Department within KWETB has been very successful in securing funding from the SOLAS Innovation Through Collaboration Fund. This is a funding initiative by SOLAS , the state agency responsible for Further Education and Training (FET) in Ireland. These projects drive innovation and improvements in industry, align with national priorities on upskilling, reskilling, lifelong learning and workforce development. Innovation projects provide training that tackles emerging skills demands in sectors like green energy, technology, or healthcare. KWETB’s Head of Innovation and Training Eileen Cullen with Minister for Further and Higher Education, Research, Innovation and Science James Lawless and Victor Biffi Rosano, Business Director at Kildare Village. This first-of-its-kind certification marks a major milestone for the Irish retail sector, offering formal recognition of in-house training and on-the-job learning for retail employees. With over 500 staff set to receive digital skills badges in 2025, this programme sets a new standard for workforce development in Ireland. We were delighted to be joined by Minister James Lawless, Mark Wall TD, Senator Fiona O’Loughlin, Mary Lyons (Director of Enterprise, Employees and Skills, SOLAS) and Siobhan Keogh (Regional Skills Forum Manager) in celebrating this fantastic achievement and with the sun shining, it truly was a great day for County Kildare and for an education and training collaboration. As Eileen Cullen, KWETB’s Head of Innovation and Training, said,“We are proud and excited to have collaborated with Kildare Village on this innovative programme. It showcases how strong partnerships between education and industry — supported by key stakeholders like Kildare County Council — can deliver real value to learners, employers, and communities alike. This collaboration is about thinking differently to recognise on-the-job learning and skills development, and, more importantly, making those skills visible and valued.” This initiative is a powerful example of how KWETB is leading the way in developing innovative, real-world training solutions that respond to both industry needs and lifelong learning goals. It’s not just a programme, it’s a blueprint for how we can continue to invest in people, progress, and the future of work. 1/1 Collaborating Partners: The aim of the Elevate CX Innovation Through Collaboration project is to develop new qualifications focusing on enhancing the understanding and skills in customer experience within the context of the experienced economy. The project engages with business sectors that prioritises customer experience as a core component of their strategy, whether in product or service-orientated fields. After much research and engagement with industry, the following 4 micro-qualifications were proposed and currently work in progress: Customer Experience and Business Strategy Design Thinking For Business Innovation Embedding Organisational Resilience Building Resilience For Customer Relations Elevate CX Focus Group 1/3 Collaborating Partners: M4 CPD Project The aim of this M4CPD project is to inform and assist the Irish economy's advanced manufacturing sectors in gearing up its workforce for tomorrow's workplace by offering new and innovative training options while also formulating approaches, which recognise skills gained in the workplace. Advanced Manufacturing Skills Needs Analysis 2020: Upon completion the following modules were offered to industry: Electrical Systems Problem Solving Electrical Systems Application PLC Systems Pneumatic Systems IIoT Electric Power and Amplifier Circuits Mechanical Systems Test Technician Control Systems Show More Collaborating Partners: M4 CPD Project The aim of this Global Hospitality Certification project is to allow those working in hospitality to gain professional recognition for their skills and experience against an international benchmark, in the form of a digital badge. Global Hospitality Certification: Created by City & Guilds and Worldchefs, it is the first and only global certification for the hospitality industry. Using digital badges, the framework is designed to enable progression into and within the sector. It recognises the skills and experience of people working in hospitality and helps employers attract and retain staff. Certification is available at key career stages across four main areas within hospitality. Below are the Hospitality Certifications available with Your Future. 1/1 Collaborating Partners: Maurice Fitzgerald, Bar Service Professional Badge “Great to have my work experience in bars recognised. I will be more confident when looking for my next job” Mike Beynon, Hospitality Trainer Badge “The hospitality industry offers a very practical career and I would recommend the "Your Future, Your Skills" initiative to anyone looking to clearly show that they have certified professional skills and abilities” Siddhartha Roy, Experience in Hospitality Badge “The application process was swift and I had a great experience gaining this digital badge. I would definitely recommend it to others working in the hospitality industry” Learner Experience

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