This course aims to examine how levels of motivation can be improved to increase performance in the workplace. Motivating People In The Workplace This course aim to examine how levels of motivation can be improved to increase performance in the workplace. Overview Duration 1 Day Classroom Based Training. The module delivery is tailored to suit the companies needs. Location CELTEC, Unit 12A, M4 Business Park, Celbridge, Co. Kildare W23 HCK2 Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled. If you are interested in undertaking this course or looking for more information, please complete the form below and a member of our Recruitment Team will be in contact: First name* Last name* Email* Phone What course are you interested in (we can email you when running this course again)?* Is there any additional information you would like to receive? Apply Module Content Understand the factors that may affect performance and motivation in the work place Evaluate theories of motivation relevant to your workplace Evaluate the principal factors that may affect performance and motivation in the workplace Be able to improve levels of motivation and increase performance in the workplace Select a theory of motivation and apply this to your workplace Evaluate the impact of applying the theory of motivation on performance in the workplace Indicative Content Part 1: Theories of motivation, including ‘Content’ and ‘Process’ theories, and their application to teams and individuals Factors that affect performance and motivation (individual differences/needs, manager behaviour, the job and organisational context etc) Assumptions about human behaviour and the limitations of traditional theories of motivation Case studies and research evidence on using motivation theory in the workplace Styles and patterns of behaviour at work Individual motivation and team motivation and potential conflicts between the two Incentive systems and the impact on performance Part 2: Theories of motivation and their application to teams and individuals Understanding how individuals and teams are motivated Tools and techniques for the identification of different motivational needs Range of techniques to motivate individuals and monitor performance Positive approaches to offset negative attitudes in the workplace Measures for evaluating performance such as productivity, quality, cost, time Companies That Have Benefited From Training

This course aims to examine how to solve problems and make decisions as required by a practising or potential first line manager. Solving Problems and Making Decisions This course aims to examine how to solve problems and make decisions as required by a practising or potential first line manager. Overview Duration 1 Day Classroom Based Training. The module delivery is tailored to suit the companies needs. Location CELTEC, Unit 12A, M4 Business Park, Celbridge, Co. Kildare W23 HCK2 Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled. If you are interested in undertaking this course or looking for more information, please complete the form below and a member of our Recruitment Team will be in contact: First name* Last name* Email* Phone What course are you interested in (we can email you when running this course again)?* Is there any additional information you would like to receive? Apply Module Content Know how to describe a problem, its nature, scope and impact Describe a problem, its nature scope and impact Know how to gather and interpret information to solve a problem Gather and interpret information to identify possible solutions to a problem Prepare a summary of the options providing facts and evidence Know how to evaluate options to make a decision Apply a simple decision making technique to evaluate options to arrive at the best solution Know how to plan, monitor and review the implementation and communication of decisions Plan the implementation and communication of the decision Describe which monitoring and review techniques could be used to evaluate outcomes Indicative Content Part 1: Ways to recognise, define, investigate and analyse problems Objective setting in relation to problem Brainstorming, problem solving and creative thinking techniques Part 2: Difference between data and information How to calculate and use simple averages and basic summary statistics How to prepare and use grouped data and tables Interpretation of charts and diagrams Methods of indexing, referencing and structuring qualitative information Part 3: How to evaluate options The importance of adequate and relevant information for effective decision-making Identification of what information is relevant to specific decisions Decision making techniques Part 4: The use of simple planning techniques- action plans, Gantt charts Effective presentation of a case – i.e. providing facts and evidence, not just opinion Monitoring and review techniques to evaluate outcomes of problem solving activities Companies That Have Benefited From Training

This course aims to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager. Understanding Conflict Management In The Workplace This course aim to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager. Overview Duration 0.5 Days Classroom Based Training. The module delivery is tailored to suit the companies needs. Location CELTEC, Unit 12A, M4 Business Park, Celbridge, Co. Kildare W23 HCK2 Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Save Your Spot July 2026 1 July 2026 Marine House, Wicklow October 2026 27 October 2026 CELTEC, Celbridge Module Content Understand conflict management in the workplace Identify causes of conflict at work Describe the stages in the development of conflict Explain the effects of conflict on individual and team performance at work Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict Indicative Content Possible causes of internal conflict, e.g. personal versus business objectives/values Causes of interpersonal friction at work, including bullying and harassment The effects of conflict on performance and the individual at work Stages in the development of conflict The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this Ways to create harmony at work and engender a positive atmosphere Companies That Have Benefited From Training

Led by KWETB, 50 Shades Greener is the first national state funded training programme to ‘green’ the Hospitality & Tourism industry and reduce Ireland’s carbon footprint. 50 Shades Greener Led by KWETB, 50 Shades Greener is the first national state funded training programme to ‘green’ the Hospitality & Tourism industry and reduce Ireland’s carbon footprint. Participating businesses will see significant cost savings of circa 30% per annum on their energy usage and waste costs. The 50 Shades Greener programme is the A-Z, step by step framework to successfully implement an environmental management system. It also highlights how to apply the UN Sustainable Development Goals to any Hospitality and Tourism business. The programme provides your business with the knowledge and skills required to control and reduce your utility usage. This programme up-skills your business to affect change in the following areas: Energy Reduction Waste Production Water Conservation The programme includes 5 training modules Also includes employee awareness videos for everyone within your organisation. What are the benefits to your business? Increase understanding of sustainability amongst your employees Identify areas that will reduce your utility usage & result in cost savings Establishment of your company’s baseline use of energy, water & waste Creation of an Environmental Management System Online Training The programme will be delivered over 4 months through a blended delivery of self-guided video lessons and biweekly online live sessions with FSG experts. Training is tailored for every member of your organisation and offers 5 Course Modules Support from the 50 Shades Greener Team for 12 months Downloadable worksheets, charts and examples to make your journey as easy as possible. On successful completion, your business will receive Certification of Completion and a Digital Badge that can be showcased on your website and social platforms. In-Company Training Programme training and support delivered in-house by an ETB Trainer. The programme will be delivered over 4 half day training sessions and will show you how to: Establish your current environmental impact on your business and establish your Green Key Performance Indicators How to reduce your use of energy & water and production of waste On successful completion, your business will receive Certification of Completion and a Digital Badge that can be showcased on your website and social platforms. The prestigious K Club’s 50 Shades Greener Experience Powerscourt Hotel and Spa’s 50 Shades Greener Experience “This course was really enjoyable and really opened my eyes up to how much our hotel can save per year and help to save the environment. This year, we invested in an EV charging station for EVs on our hotel grounds and this was another big step we took on our green journey as well as switching from plastic to glass bottles in rooms, sugar bowls, paper straws, buying in bulk etc. ” “The 50 Shades Greener sustainability programme teaches you how to establish your energy, water and waste production figures and then systematically guides you through the process of reducing your carbon emissions by introducing practical and effective solutions that can be adjusted to your individual business needs. The training support I received from Éimhín was excellent, always encouraging me, giving tips and suggesting ideas to move me forward. The training videos are short and lighthearted and the charts and workbooks are a great aid”. “This was great and incredibly interesting to get to know. The bathroom minis were definitely the most important section for us, and something we need to change as soon as possible.” Participating Companies Testimonials For more information on the 50 Shades Greener programme Contact our team today and we would be delighted to talk to you.

This course aims to examine how to solve problems and make decisions as required by a practising or potential first line manager. Understanding Good Practice In Coaching In An Organisational Context This course aims to examine an understanding of the practice required for effective coaching within an organisational context. Overview Duration 1 Day Classroom Based Training. The module delivery is tailored to suit the companies needs. Location CELTEC, Unit 12A, M4 Business Park, Celbridge, Co. Kildare W23 HCK2 Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Save Your Spot August 2026 31 August 2026 CELTEC, Celbridge Module Content Understand effective coaching within an organisational context Describe the purpose of effective coaching within an organisational context Explain the role and responsibilities of an effective coach Identify the skills, knowledge and behaviours required of an effective coach Identify how to overcome potential barriers to coaching Understand the importance of effective and ethical contracting in coaching Identify methods to initiate a productive working relationship with an individual Explain the rationale for and process of contracting in coaching Describe what represents safe and ethical practice in coaching Understand the process of effective coaching within their own workplace Explain how to manage a coaching process using a recognised coaching model Describe a range of coaching tools or techniques that can be used to identify preferences and agree goals or outcomes to facilitate the coaching process Explain methods for monitoring and reviewing progress towards goals Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts Explain the purpose of coaching records for coach and coachee Justify the importance of reflective practice and supervision within a coaching context Companies That Have Benefited From Training

This course aims to develop knowledge and understanding of costs and budgets in an organisation as required by a practising or potential first line manager. Understanding Costs and Budgets In An Organisation This course aim to develop knowledge and understanding of costs and budgets in an organisation as required by a practising or potential first line manager. Overview Duration Typically 4 to 10+ hours of Online or Classroom Based Training. The module delivery is tailored to suit the companies needs. Location Online via Microsoft Teams/Zoom or location of participating company's choosing. Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment. First name* Last name* Email* Phone What course are you interested in?* What company are you representing? Leave blank if it's yourself only who is interested in the programme Why are you interested in doing this programme? Apply Institute of Leadership & Management Managers Managers Managers Managers 1/12 Module Content Understand budgets within an organisation Explain the importance of agreeing to a budget and operating within it Describe the process by which a budget is agreed in an organisation Explain the process of gathering information to be used for the determination and/or revision of budgets Describe a method to monitor variance between actual and budgeted performance Understand costs within an organisation Explain fixed and variable costs in relation to the organisation Explain the concept of break even in relation to the organisation Explain the purpose and nature of basic cost statements Explain the value of standard costing and its role as a control mechanism Describe mechanisms in the organisation to maintain control of costs Indicative Content Part 1: The nature and purpose of budgets, and the advantages of budgetary control Methods to monitor variance of actual performance against budget Causes of variance, their significance and ways of reducing adverse effects How to gather information for use in determining and/or revising budgets Part 2: Definition of fixed and variable costs; concept of break even, especially in relation to own organisation The purpose and nature of basic cost statements; use of standard costs Role of the manager in cost control Mechanisms to maintain control of costs, and how to select the optimum method Suite of ILM Programmes on offer by KWETB Companies That Have Benefited From Training

This course aims to allow participants to plan change in an organisation as required by a practising or potential first line manager. Managing and Implementing Change In The Workplace This course aims to how participants how to manage and implement change in the workplace. Overview Duration Typically 4 to 10+ hours of Online or Classroom Based Training. The module delivery is tailored to suit the companies needs. Location Online via Microsoft Teams/Zoom or location of participating company's choosing. Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled. If you are interested in undertaking this course or looking for more information, please complete the form below and a member of our Recruitment Team will be in contact: First name* Last name* Email* Phone What course are you interested in (we can email you when running this course again)?* Is there any additional information you would like to receive? Apply Institute of Leadership & Management Managers Managers Managers Managers 1/12 Module Content Understand the reasons for change in an organisation Explain reasons why organisations continually need to change Conduct an environmental and organisational analysis, to identify possible areas for change in own organisation Be able to manage and implement change in the workplace Identify an opportunity for change, arising from an environmental and organisational analysis Assess the benefits and risks of implementing the identified opportunity for change Develop a change implementation plan including details of how you will monitor and review the implementation of change. Indicative Content Part 1: Reasons for organisational change such as changes in leadership, technology, business strategy, need to become more efficient Types of change such as developmental, transitional and transformational Environmental analysis technique, such as PESTLE Organisational analysis, such as SWOT analysis Part 2: Benefits and implications of change Methods of assessing risks and uncertainties Principles of change management System theory and process design Methods for planning for change Feasibility and viability of the change for stakeholders Use of tools for planning change Identification of human and financial factors in the consideration of resistance to change Bridges’ Transition Model, 4 P’s, Purpose, Picture, Plan & Part Clear communication of change The importance of involving people to facilitate effective change Techniques for monitoring and evaluating outcomes of change Suite of ILM Programmes on offer by KWETB Companies That Have Benefited From Training

This course provides employers designed for employers who wish ese digital technology (Facebook, Instagram, TicTok) to communicate more effectively with their customers and to increase their business success through an online presence. Digital Skills For Business This course provides employers designed for employers who wish ese digital technology (Facebook, Instagram, TicTok) to communicate more effectively with their customers and to increase their business success through an online presence. Overview Duration 12 Weeks (Online) Time: 9.30am-12.30pm One morning per week Location Online via Teams/Zoom Prior Knowledge No prior knowledge is required. Learners must have access to a business based website (access to Facebook Manager). This course is only suitable to those setting out on their online presence journey (new business owners etc.). Certification QQI Level 5 Minor Award in Social Media for Digital Marketing (5N21874) & Digital Business Solutions (5N21872) Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. SEAI registration fees are not included and must be paid by the learner Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment. First name* Last name* Email* Phone What course are you interested in?* What company are you representing? Leave blank if it's yourself only who is interested in the programme Why are you interested in doing this programme? Apply Course Content Module 1: Digital Business Solutions This module will enhance the digital customer experience and improve business processes through the use of digital business solutions. The module focuses on: Understanding and meeting different customers’ needs in a digital environment Improving the application of digital business tools in the workplace Developing a digital customer experience strategy Module 2: Social Media For Digital Marketing This module will create and enhance the digital presence of a business through the use of social media. The module focuses on: Understanding the social media environment Using social media tools to communicate with customers Enhancing digital sales and marketing strategies Benefits Of This Course Employer: Grow your online business Access highly subsidised flexible training Improve customer relations and win new customers online Identify and interpret customer data Manage change in the digital world Increase brand awareness & loyalty using social media Employee: Develop digital skills and make a difference in your career Avail of personalised learning to meet your needs Access new digital knowledge for a better future Enhance your contribution to the success of your company Aims Enable your business use digital technology to increase productivity, grow your customer base and improve your customer experience. This training will support you and your teams to upskill digitally and transact business online. This course was developed by SOLAS and the ETBs in consultation with enterprise, Chambers Ireland, ISME, SFA and the Regional Skills Fora. Employees will develop the digital skills they need to successfully use technologies for sales, marketing and business administration. It is also designed for employers who want to use digital technology to communicate more effectively with their customers and to increase their business success through an online presence. The training equips employees to optimise the application of digital technologies in the workplace through access to highly subsidised training. Digital Skills For Business Micro-Qualifications This course is a micro-qualification. This means it's bite sized accreditated learning delivered in a flexible format to suit those in employment. For more information on micro-qualifications, click on the video below: Companies experience of Micro-Qualifications:

This course equip the learner with the knowledge, skill, and competence to demonstrate an understanding of sustainable procurement and supply chain processes and consider the opportunities this affords for improving environmental and social issues. Sustainable Supply Chain Procurement This course equips the learner with the knowledge, skill, and competence to demonstrate an understanding of sustainable procurement and supply chain processes and consider the opportunities this affords for improving environmental and social issues. Overview Duration Can be delivered in Classroom or via Blended delivery Days & Times: Depends on company requirements Location Company location or another setting in Kildare or Wicklow Prior Knowledge A minimum of a QQI Level 4 Major Award or its equivalent. Applicants must have a good command of the English language in written, numerical and verbal form. Certification QQI Level 5 Minor Award in Sustainable Supply Chain Procurement (5S22199) Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Course Content This programme aims to equip the learner with the knowledge, skill, and competence to demonstrate an understanding of sustainable procurement and supply chain processes and consider the opportunities this affords for improving environmental and social issues. It will introduce participants to the role played by sustainability in procurement and discuss how this can be applied in practice within your organisation. Explain the main concepts of sustainable procurement and supply chains, in the context of current sustainability frameworks including Environment, Social and Governance Goals Summarise Irish procurement policy requirements, including current procurement practice, Green Public procurement and the Circular Economy, as they would apply to your work environment Identify the risks and opportunities that current environmental and social factors pose to procurement and supply chains Evaluate potential opportunities for positive environmental and social impacts through sustainable procurement and supply chains Review key governance practices required to implement sustainable procurement and supply chain management within an organisation Develop an outline sustainable procurement plan suitable for their workplace Expression of Interest We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment. First name* Last name* Email* Phone What course are you interested in?* What company are you representing? Leave blank if it's yourself only who is interested in the programme Why are you interested in doing this programme? Apply Micro-Qualifications This course is a micro-qualification. This means it's bite sized accreditated learning delivered in a flexible format to suit those in employment. For more information on micro-qualifications, click on the video below: Companies experience of Micro-Qualifications:

This course offers certified RTITB Reach and Counterbalance Training. Forklift Training The aim of the programme is to provide the skills, knowledge and competencies to operate a Counterbalance, Reach Forklift Truck and Power Pallet Truck, safely and efficiently in accordance with the Manufacturers Guidelines and the Code of Practice for Forklift Truck Operators, as laid down in the 2005 Health Safety and Welfare at Work Act. Overview Duration 2 Weeks Full Time Classroom Based Monday to Thursday 9am to 4.15pm Friday 9am to 1.15pm + 1 Day Safepass Location Typically in Tallaght, Dublin 24 Prior Knowledge No prior knowledge is required. This course is designed for those who are currently unemployed, those interested in re-entering the workforce or those considering a career change. Learners must be over 18. CEF B2+ or equivalent in English required. Certification RTITB - Forklift Reach Operator Certificate RTITB - Forklift Counterbalance Operator Certificate Safepass Cost This course is funded by the European Social Fund (ESF). Tuition, equipment and courseware is provided at no cost. Learners who are currently receiving a social welfare payment typically receive a training allowance during the course of the same amount. European Social Fund (ESF) This course is funded by the European Social Fund (ESF). This means that the course is provided at no cost to the learner. This includes tuition, equipment, courseware and examinations. The European Social Fund is the European Union (EU)’s main instrument for investing in people and supporting the implementation of the European Pillar of Social Rights. The aim of the ESF is to achieve high employment levels, fair social protection, and a skilled and resilient workforce for the future world of work, in line with the principles set out in the European Pillar of Social Rights. The European Social Fund Plus provides over €10 billion annually across the European Union. Each country in the European Union avails of this funding to improve job prospects for millions of people and create a more inclusive society. It co-funds local, regional and national employment-related projects throughout the European Union. More information is available in the EUFunds and European Social Fund websites. Expression of Interest We currently don't have this course scheduled. If you are interested in undertaking this course or looking for more information, please complete the form below and a member of our Recruitment Team will be in contact: First name* Last name* Email* Phone What course are you interested in (we can email you when running this course again)?* Is there any additional information you would like to receive? Apply Course Modules RTITB - Forklift Reach Operator Covers: How the reach truck works — You learn all the controls, instruments, hydraulic systems, and how to operate the truck safely. Pre-use checks and maintenance — You learn to inspect the truck before every use (tires, hydraulics, brakes, battery or fuel, general safety), to ensure it’s safe to operate. Load handling and stability principles — You are taught about load weight, balance and stability, how to safely pick up, carry, stack, destack, load/unload pallets or containers, and avoid tipping or unsafe loads. Maneuvering & working in tight/narrow spaces — You learn how to steer, drive forwards/backwards, turn, operate the reach mechanism, and manoeuvre safely — including in narrow aisles, racking areas, inclines or ramps. Stacking, racking, loading and unloading procedures — Includes ground-level stacking, high-level racking, loading/unloading trucks or trailers, and safe placement of loads. Health & Safety + legal/legislative requirements — You are taught relevant safety laws and regulations (workplace-safety, safe use of equipment), safe working practices, and operator responsibilities. Refuelling / recharging and basic upkeep — If the forklift uses battery, diesel, or LPG/gas, you learn how to handle refuelling or recharging safely, and basic machine care/maintenance tied to daily operations. Safe working habits and risk awareness — You become aware of common hazards (overloading, stability risks, poor stacking, confined spaces) and learn ways to minimise risk — for yourself and others. ASL Safety & Training+2demack.ie+2 Theory + practical assessments — The course includes classroom/theory training (safety rules, load handling principles, regulations) and practical sessions driving the reach truck, handling loads, stacking/unstacking, manoeuvring — then assessment to make sure you meet required competency standards. After completing the RTITB Reach Truck course, you should be able to: Drive a reach-forklift safely and confidently in a warehouse or manufacturing environment. Perform pre-use safety inspections before using the truck to reduce accidents or mechanical failures. Pick up, transport, stack and retrieve pallets, containers or bulk loads — even in narrow aisle-racking systems or tight spaces. Load and unload trucks / trailers, shift loads around warehouse floors or production facilities according to safe load-handling procedures. Understand and follow safety laws, workplace rules and manufacturer’s guidelines — reducing risk to yourself, colleagues, and stored goods. Maintain the forklift in a safe, operational state (refuel or charge battery, basic care). RTITB - Forklift Counterbalance Operator Covers: Understanding the forklift — you learn all about the truck: how the controls and instruments work, how the hydraulics work, and what each control does. Safety, laws, and regulations — you learn relevant legislation and safety regulations, including workplace-health & safety laws, and what your responsibilities are as an operator. Pre-use inspection and maintenance checks — before driving a forklift, you’re trained to inspect it (tires, hydraulics, brakes, battery or fuel, general safety), do basic maintenance or checks, and know when something’s not safe to use. Load handling, stacking and unstacking — learn how to pick up pallets or loads (laden/unladen), stack them correctly (on floor or racking), de-stack safely, load/unload trucks, and manage different kinds of loads (e.g. heavy, uneven, different shapes). Stability and weight assessment / load-stability awareness — you learn about how the weight and balance of a load and the forklift itself affect stability, and how to assess whether a particular load is safe to lift. Driving and maneuvering skills — how to start, move off, steer, reverse, stop, and park the forklift; maneuver in confined areas (e.g. narrow aisles, racking systems), on ramps or inclines, and around obstacles. Safe loading and unloading of vehicles/floor work — how to load/unload trucks or trailers, move loads around a warehouse or yard, and stack/unstack on different surfaces or heights safely. Battery/fuel / power source handling — if the forklift uses battery, diesel or LPG, the course includes safe refuelling or recharging procedures and basic care for the truck’s power system. Hazard awareness and safe work practices — the course trains you to recognise common hazards (unstable loads, improper stacking, poor visibility, ramp risks, pedestrian safety), and teaches safe practices to avoid accidents. Theory + practical assessments — at the end you do a written/theory test (on safety, legislation, load handling, etc.) and a practical driving and load-handling test to make sure you meet the standard required to get certified. By the end of the RTITB Counterbalance course, you are qualified to: Safely drive a counterbalance forklift in a warehouse/industrial setting. Check the forklift before each use to make sure it’s safe (tires, hydraulics, battery/fuel, general condition). Lift, carry, stack and destack pallets or loads — even in narrow aisles or high-racking systems. Load and unload trucks or trailers, manage goods in storage, move loads around. Understand and follow workplace safety rules, legal requirements, and safe forklift-operating standards. React appropriately to hazards or unstable loads, reduce risk of accidents, and work safely around people and other equipment. Safepass Covers: Introduction to Site Safety & Safety Culture — why safety matters on site; what “good safety culture” means. Legislation & Site Safety Regulations — basic laws and regulations relevant to health and safety at work (especially construction sites). Accident Reporting & Prevention — how accidents are reported, how to prevent common hazards on site. Risk Assessment (General & Specific Hazards) — how to identify hazards and assess risk, including special risk assessments for: Electricity (overhead/underground services) Excavations / Confined Spaces Working at Heights Behaviour-Based Safety & Safe Working Practices — learning to act safely, make good decisions, and work safely around others to avoid accidents. Safe Use of Construction Equipment, Vehicles, Tools, & Machinery — safe practices when using hand-held tools, machinery, vehicles or other equipment on site. Personal Protective Equipment (PPE) & Personal Safety — training on what PPE is needed, how to use it, and general health & hygiene at work. Manual Handling, Noise & Vibration Awareness — safe lifting/handling techniques, awareness of hazards related to noise and vibration on site. Health, Welfare, and Site Hygiene — understanding hygiene, welfare, and general worker health on site. After Safe Pass you’ll have the foundational knowledge to: Recognise common hazards on a construction or similar work site (electricity, height, excavations, vehicles, tools). Understand and follow safe working procedures to avoid accidents — for yourself and coworkers. Use Personal Protective Equipment (PPE) correctly and know when it’s needed. Help report incidents correctly and respond safely to emergencies. Operate or work around tools, equipment or vehicles with awareness of risks (and how to minimise them). Forklifting Learners Forklifting Learners Forklifting Learners Forklifting Learners Forklifting Learners Forklifting Learners Forklifting Learners Forklifting Learners Forklifting Learners Learner Feedback

This course aim to develop basic knowledge and understanding of marketing as required by a practising or potential first line manager. Understanding Marketing For Managers This course aim to develop basic knowledge and understanding of marketing as required by a practising or potential first line manager. Overview Duration Typically 4 to 10+ hours of Online or Classroom Based Training. The module delivery is tailored to suit the companies needs. Location Online via Microsoft Teams/Zoom or location of participating company's choosing. Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Expression of Interest We currently don't have this course scheduled, but if you are interested in undertaking this course, please complete the form below and a member of our Recruitment Team will be in contact to discuss your needs. Please note this course is only for those currently in employment. First name* Last name* Email* Phone What course are you interested in?* What company are you representing? Leave blank if it's yourself only who is interested in the programme Why are you interested in doing this programme? Apply Institute of Leadership & Management Managers Managers Managers Managers 1/12 Module Content Understand basic marketing concepts Explain the marketing concept and its relevance for the organisation Describe the elements of the marketing mix and give an example of how each is used within the context of the organisation Identify the key elements of an organisations marketing strategy Understand the marketing context Conduct a simple organisational SWOT analysis in the marketing context Indicative Content Part 1: Simple definition of marketing and its relevance to the organisation The idea of the Marketing Mix (product, price, place and promotion, and 7P model for services) and its relevance Nature and role of market segmentation Outline of market planning and its purpose Sales promotion and advertising methods Public and customer relations activities Part 2: Simple organisational SWOT analysis in the marketing context Suite of ILM Programmes on offer by KWETB Companies That Have Benefited From Training

This course aims to develop knowledge and understanding of how to plan and allocate work as required by a practising or potential first line manager. Understanding Performance Management This course aims to develop knowledge and understanding and be able to manage performance in the workplace as required by a practising or potential first line manager. Overview Duration 1 Day Classroom Based Training. The module delivery is tailored to suit the companies needs. Location CELTEC, Unit 12A, M4 Business Park, Celbridge, Co. Kildare W23 HCK2 Prior Knowledge While no prior knowledge is required, the course is aimed at those who are currently working and who are managers or aspiring managers. Certification ILM (Institute of Leadership and Management) Certificate Cost This course is fully funded to those currently in employment under the Skills To Advance initiative. Skills to Advance Initiative This course is only available to those currently in employment and fully funded under the Skills to Advance initiative. Skills to Advance is a national initiative that provides upskilling and reskilling opportunities to employees in jobs undergoing change and to those currently employed in vulnerable sectors. Skills to Advance aims to equip employees with the skills they need to progress in their current role or to adapt to the changing job market. Working closely with small and medium-sized enterprises, Skills to Advance helps employers identify skills needs and invest in their workforce by providing subsidised education and training to staff. Save Your Spot October 2026 15 October Wicklow Town Module Content Understand the value of assessing performance to meet organisational and individual needs Describe the value of formal and informal performance assessment in the workplace Explain the role of the first line manager in performance management Know how to manage performance of individuals in the team Identify ways to ensure fair and objective formal assessment Explain how to set SMART objectives for a team member Explain how to set performance standards for a team member Explain how to measure performance against agreed standards Understand the value of feedback in the workplace Explain the importance of feedback to improve performance Describe how to give effective feedback Know how to manage underperformance in the workplace Identify potential areas of underperformance in the workplace Identify causes for failure to meet agreed performance levels Describe actions to restore performance to acceptable levels Indicative Content Part 1: First line manager’s responsibility for managing team and individual performance and meeting objectives The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal) Ways to ensure fair and objective assessment (including objectives and on going monitoring) Preparations necessary for effective, valid and reliable assessments Roles and responsibilities of individuals in the performance assessment process Appropriate assessment records How to conduct formal appraisals Part 2: The relevance of SMART objectives, and how to set them How to set performance standards How to measure performance against agreed standards A range of methods for measuring performance and how to select the ideal one Techniques for performance monitoring and evaluation Range of performance improvement methods available to the manager Part 3: The importance of feedback to improve performance Principles for giving effective feedback on performance Part 4: Range of performance improvement methods available to the manager (Coaching, training, review of the job role etc) Causes of poor performance (lack of skills, lack of knowledge, poor motivation, lack of incentives, lack of information etc) Companies That Have Benefited From Training